If something has gone wrong, we genuinely want to know. Raise a support ticket marked "Complaint", email support@ukbox.co.uk, or call 0330 088 2279 (8am–5pm, 365 days a year). Tell us what happened, when, and what you'd like us to do about it.
We acknowledge every complaint within one business day. The team member best placed to fix the problem investigates and responds, aiming for full resolution within five business days. If it's complex we'll tell you why and keep you updated at least weekly.
Ask for your complaint to be escalated to a director. The escalated review is a fresh look at the whole matter, answered within ten business days with our final position.
For complaints about our handling of your personal data you may contact the Information Commissioner's Office (ico.org.uk). For .uk domain disputes, Nominet operates an independent Dispute Resolution Service. Nothing in this procedure limits your statutory rights or your right to bring a claim.
