Where a plan describes bandwidth, storage, mailboxes or databases as unlimited, it means we don't meter normal use of a website or business email service — you will never be billed for overage, and typical businesses never notice any boundary. It does not mean the service may be used as something it isn't.
Email sending is subject to hourly rate limits per domain, sized generously for genuine business correspondence. These limits protect the sending reputation every customer on the platform depends on. Mailbox storage described as generous or unlimited assumes business correspondence, not archival dumping of decades of data from elsewhere.
Support is included with every plan and covers faults in, and reasonable questions about, the services we provide. It is not an unlimited development, design or general IT resource: where an account's requests become so frequent or extensive that they amount to ongoing administration or development beyond the plan purchased, we will say so plainly and propose the right home for that work — a larger plan, a quoted job, a web design Care allowance, or an Enterprise retainer — and may decline further out-of-scope requests until agreed. Full detail is in clauses 7.4–7.5 of our Terms & Conditions.
If your usage is far outside normal patterns, our first step is a conversation, not a suspension: usually the answer is a plan better suited to what you're doing, and we'll help you move to it. Only where exceptional usage is harming other customers, and engagement hasn't resolved it, will we throttle or suspend under the Terms & Conditions.
