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Set up your email on iPhone, Android and Outlook
Your UKBox mailbox works in any mail app. Use these settings, replacing yourdomain.com with your...
Logging in to webmail
Webmail lets you read and send from any browser, with nothing to install — and it's also the...
Creating a new mailbox
Mailboxes are created in cPanel and work within a minute of being made. Open cPanel (from the...
Changing or resetting an email password
Three ways, depending on what you have to hand. You know the current password: log in to webmail...
Email not sending or receiving - first checks
Before anything else, isolate where the problem lives: Test webmail at...
Mailbox full: what happens and what to do
A full mailbox silently rejects new mail — the sender gets a bounce and you get nothing, which is...
Setting an out-of-office (automatic reply)
Auto-replies live on the server, so they go out even when your computer is off. In webmail: log...
Forwarders, aliases and catch-all addresses
All three are set in cPanel under Email, and none of them counts as a mailbox. Forwarder — copies...
Email or website works on mobile data but not on my Wi-Fi
If your site or email loads fine on your phone with Wi-Fi off but not from your office or home...
Emails landing in spam: SPF, DKIM and DMARC in plain English
Receiving systems like Gmail and Microsoft 365 now expect three DNS records that prove your mail...
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