Mailboxes are created in cPanel and work within a minute of being made.
- Open cPanel (from the client area: Services → My Services → your hosting → Login to cPanel).
- Go to Email → Email Accounts and click Create.
- Choose the domain, type the part before the @, and set a password. Use the generator — a long random password is also what stops the server firewall blocking you for repeated failed logins later.
- Leave the storage quota at the default unless you want to cap this mailbox; on our plans storage is pooled across the account, so nobody gets locked out for going over.
- Click Create.
Now sign in at webmail (https://yourdomain.co.uk:2096) with the full address and password to check it, then add it to your phone or Outlook using the settings in our device guide.
Every hosting and email plan includes a set number of mailboxes (Starter: 10; Business and Pro hosting: unlimited). If you've reached your plan's limit, upgrading is a couple of clicks in the client area. On a done-for-you email plan, or if you'd simply rather not — open a ticket with the addresses you want and we'll create them.
