Knowledgebase - UKBox Ltd

My website is down - a 3-minute checklist Deep breath — most "down" reports resolve in one of these: Hard refresh (Ctrl+F5), then try...

Why is my site showing "Not secure"? (SSL) Every UKBox plan includes free SSL that issues and renews automatically, so a "Not secure"...

Uploading files: File Manager and FTP (and the FileZilla 421 error) Two ways to get files onto your hosting. For anything up to a few hundred megabytes, File Manager...

Backups: what we keep and how to get something restored Every account is backed up daily and the copy is stored off-site, in a different UK data centre...

Changing your PHP version WordPress and most modern software want a recent PHP version, and a plugin update will sometimes...

Bandwidth exceeded or account suspended: what it means Two different messages, two different causes. "Bandwidth limit exceeded" applies only to older...

400 Bad Request while editing your site (ModSecurity) You're editing a page — often in Elementor, WPBakery or a form builder — and a save or an "insert...

What hosting support covers, and what is down to your website Worth knowing before you're in a hurry, because the answer decides who can fix a problem...

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