Every account is backed up daily and the copy is stored off-site, in a different UK data centre from the server it protects. Email plans keep five rolling restore points; if you're on a hosting plan and need to know the exact retention, ask on a ticket and we'll tell you what's available for your account.
To restore something — a whole site after a bad update, a single folder, a database, or one mailbox or even one message — open a ticket telling us what and roughly when it last looked right. We do the restore for you; you don't need to touch anything, and it's usually done the same day.
Before a risky change (a WordPress major update, a theme switch, a developer taking over) it's worth taking your own snapshot: cPanel → Files → Backup Wizard → Back Up → Full Backup, or just the home directory and databases. Download the file somewhere safe. The same tool restores a partial backup, so you can undo your own change without waiting for us.
Our backups are a safety net for the hosting account. They're not a substitute for keeping a copy of your own content, and they can't retrieve mail that was deleted before the oldest restore point.
