Worth knowing before you're in a hurry, because the answer decides who can fix a problem fastest.
We look after the hosting: the server, uptime, email delivery, DNS, SSL certificates, PHP versions, backups and restores, firewall and malware protection, cPanel and your logins, and migrations in. If any of those misbehave, open a ticket — that's exactly what we're here for.
Your website's code and content are yours (or your developer's): plugin and theme conflicts, a layout that broke after an update, a WooCommerce setting, a page that needs new wording. We'll always tell you what we can see from the server side — the error in the log, the plugin that's throwing it — and we can restore last night's backup or disable a broken plugin so you're not stuck. What we can't do on a hosting plan is redesign, rebuild or debug the site itself.
On a website design plan that line moves: content changes are included and we'll handle the WordPress side for you. See Website design plans for what's covered and how to send changes.
Not sure which side of the line you're on? Ask. It's never a wasted ticket.
